Cambridge is a dense city of 6.2 square miles with a multi-cultural population of 107,000, and a vibrant commercial sector that employs 150,000 people. The City has a sound fiscal base and is committed to sustainable transportation policies and programs that encourage varied and innovative ways to meet the mobility needs of the City. The Traffic, Parking, and Transportation Department is responsible for managing all aspects of the operation of the city’s streets, and actively promotes sustainable modes while maintaining access for motor vehicles and supporting a wide range of uses for limited street and sidewalk space. The Department is seeking to hire a highly-motivated individual to direct the Parking Management Division, with a focus on staff management, day-to-day operations, and forward looking customer service and systems improvements.
DUTIES & RESPONSIBILITIES: The Assistant Director for Parking Management provides leadership and strategic direction for the Department’s parking operations which include parking enforcement, parking garages, issuance of permits, parking ticket cashiering and adjudication, data systems and contracts which support the Department’s parking programs, revenue collection, development of new parking regulations and financial, procurement, personnel, training and labor relations activities related to these programs. The Assistant Director also works closely with other Department managers in operation of parking technology, including parking meters, parking pay stations, pay-by-phone, and advanced parking management. Managing this highly visible aspect of the Department requires a range of skills and experience, including strong personnel management, clear internal and external communication and customer relations, project management, policy and regulation development and implementation, collaboration, and decision-making. Represents the Director as needed in internal and external matters and performs other high level duties as needed.
The Assistant Director oversees staff and the daily operations of the Parking Management Division, including:
Parking Services, which includes all financial, quality control, and customer services activities related to the collection and payment of parking tickets, issuance of parking permits to residents, adjudicating parking ticket disputes, and the Department’s main switchboard.
Parking Enforcement, which includes enforcing the Department’s parking regulations through on-street enforcement, managing handheld ticket writing computers, and overseeing the parking consideration program.
Operation of the City’s two parking garages through the City’s Parking Garage Management operations vendor.
Oversight of the Parking Management Information System (PMIS) through management of the vendor that provides this system. The PMIS system supports all parking enforcement, parking permitting, and parking ticket cashiering, adjudication, and collection activities. Responsibilities include monitoring and managing contractor performance and researching, recommending and overseeing implementation of innovations to support Department priorities.
In collaboration with other Department staff, developing and implementing on- and off-street parking initiatives including upgrading of pay stations, expansion of credit card payment options, and development of other smart parking technology and pay by phone programs, as well as developing and updating regulations, policies, and procedures to ensure they reflect the Department’s goals, strategies, and operating procedures.
The Assistant Director will represent the Department in local, regional, and national parking organizations and should develop relationships with municipal officials, vendors, and industry experts. She or he also has responsibility for preparing financial and operational reports, and overseeing financial and budget management for parking programs. This position also supports the Department’s customer service goals and the timely and professional response to parking and other needs of residents, local business, and people visiting and working in Cambridge.
A Bachelor’s Degree in a relevant field, such as Business or Public Administration, Management, Transportation, Engineering, or other area applicable to this position, plus seven or more years of experience in staff supervision, customer service, financial management, information technology, and operations management or an equivalent combination of education/experience required. Prior public sector management experience strongly preferred. Very strong staff management skills a must and demonstrated experience managing professional, clerical, field and union employees preferred. Must have demonstrated ability to exercise sound judgment, especially in making fair and impartial customer service decisions; to work in a collaborative, team environment; and to maintain discretion and confidentiality with customer, database, and other information. Must have excellent oral and written communication skills and the ability to explain technical information and analysis to the public. Must be well organized and able to manage multiple responsibilities within a complex, multi-disciplinary, multi-variate environment. Strong information technology experience preferred, demonstrated experience with Microsoft Office programs required. Familiarity with City of Cambridge street and building locations and the Cambridge community at large, and working knowledge of Parking Management Information Systems and Geographical Information Systems a plus. Must have demonstrated experience leading and managing a workgroup and creating an integrated team capable of delivering a high-quality product while balancing multiple competing concerns.
APPLICATION PROCEDURE: Applicants must submit a resume and letter of interest by 8pm on 08/14/17 via email to: firstname.lastname@example.org. We are an AA/EEO employer.
With over 105,000 people located within a 6.5 square mile area, Cambridge is
a unique community with a strong mix of cultural, demographic and social
diversity, intellectual vitality and technological innovation. Located just across
the Charles River from Boston, Cambridge is home to world-renowned educational
institutions, Harvard University and Massachusetts Institute of Technology
(MIT), a...s well as to numerous high-tech and bio-tech companies. Cambridge
has developed into an international community, with almost 27% of residents
being foreign born, representing over 70 countries and speaking more than
40 different languages.