Are you technical and like to hunt for the answers? Do you consider yourself a self-starter and an independent critical thinker? Do you have a high aptitude to work autonomously and make sound, meaningful decisions? Do you have a Biomedical Degree? Great. Taking this opportunity and becoming a Complaint Handling Customer Quality Investigator, you will get the chance to get the experience you will need develop and grow your skills and career within Engineering in a Medical Device Technology Company!
As our Customer Quality Engineer – Complaint Investigator, You will be performing complaint investigation for our heart valves products, a Class III Medical Device product. Your job success will rely on your ability to correctly perform thorough, analytical, and timely investigations of device complaints by Company policy, Health Canada, FDA regulations and regulations of other governmental agencies, as applicable. It will also rely on your abilities to work in close collaboration with the LivaNova sales and case management field teams.
If you have prior experience preparing Medical Device Reports and Medical Device Vigilance reports, that would be great!
Ideal Customer Quality Engineer traits:
BS degree in biomedical engineering, another engineering, or life science
Succeeding in a challenging, fast-paced, results-oriented environment
Strong interpersonal skills and team player; setting a professional tone and establishing a cooperative partnership
Interpreting trends and data; translating the information into actions, outcomes, and improvements
Exceptional documentation skills, with a solid process orientation and meticulousness, when it comes to the details
Professional verbal and written communication skills
Excellent customer service, organizational, planning, and prioritizing skills
LivaNova is a global medical device company and a leader in the treatment of cardiovascular and neurological diseases. The Company develops, manufactures and markets medical technologies for cardiac surgery, the treatment of cardiac rhythm disorders and epilepsy.