To manage the customer complaint handling process in the Quality group. Analyze information from customer complaints and report trends, as necessary.
To assist in the review of customer complaints for adverse events and possible MDR reporting
To assist in the processing, investigation, and coding of customer complaints and other quality investigations (e.g., Corrective Action Requests, etc.) as needed.
To assist in the compilation and processing of quality information for the trending, summarizing and reporting of quality indicators for Management Review
To enter complaint investigation information in the customer complaint database
Review service records for possible adverse events
Manage Recalls, as necessary
Computer literacy with commonly used Microsoft Office products
Excellent attention to detail and organizational skills
4-year degree preferred
ISO 9001, ISO 13485 and FDA medical device training preferred
Additional Salary Information: annual salary
Internal Number: Quality 123
About Western Enterprises
Western Enterprises - Medical Device Manufacturer
For more than 60 years, Western has been supplying products for the control, storage and transmission of high-pressure gases to the industrial, medical and specialty gas markets–and leading the field in the ways that matter most. Western is dedicated to be the best provider of compressed gas systems and components.