Government, Regulatory and Code, Quality Engineering
4 Year Degree
Company Information Cole-Parmer is a leading provider of specialty technical instruments, appliances, equipment and supplies to industrial, bioscience, academic and governmental customers around the world. Our proprietary product lines include fluid-handling systems and instruments, which are important components of scientific research.
Job Title: Technical Manager Reports To: VP, Operations Position Location: Webster, TX FLSA Status (Exempt/Non-Exempt): Exempt
Position Summary: This is a working manager role that will provide hands on engineering and technical support in addition to leading the Quality team. The position is responsible for the implementation and execution of the Quality program for all products, raw materials, processes and services. This position will work closely with all areas of the company; primarily Product Management, Purchasing, Manufacturing, Sales and Customer Support. In addition, this position works closely on the front line with our customers, as well as with contract manufacturers and third-party vendors to ensure that our outstanding quality standards and costing initiatives are upheld.
Key Responsibilities: -Provide leadership for the Quality Control Program to ensure all products, raw materials, processes and services meet the Company’s exceptionally high-quality standards -Establish and communicate quality metrics and data to department managers for problem identification, resolution, loss reporting -Leads and maintains all ISO certification plans for the business unit. -Management and execution of the ISO 17025/ISO 17034 proficiency test program -Implementation and training of new and current calibration processes and creation and maintenance of process procedure documents -Provide problem solving assistance in daily calibration activities -Management of calibration standards traceability tracking and recalibration services -Calculation and maintenance of measurement uncertainties for all calibration processes -Review and approval of custom calibration requests -Audit preparation and execution for all quality audits -Work with the Quality team to maintain documentation and revision level of quality documentation for all products or services -Work with the manufacturing team and with Product Development to create product specific quality processes for all new products -Lead regular quality meetings with the leadership team and other key stakeholders -Lead and facilitate continuous improvement efforts using Lean, DMAIC, and Kaizen methodologies -Review non-conformities (NCRs) for determining root cause, creating corrective actions, providing customer follow up and close NCRs within an acceptable timeframe -Perform problem-solving tests to develop corrective actions for quality issues and to facilitate continuous improvement using Lean, DMAIC and Kaizen methodologies -Assist in evaluation of potential calibration standards and equipment for suitability and efficacy in enhancing measurement and operational quality -Drives the development of new calibration methodologies including initial research, evaluation and validation of method and transfer of knowledge to other technicians -Assists customers in traceability or procedural questions; resolves technical contract issues -Utilize analysis tools such as DOE, Pareto, and 8D to improve quality levels -Performs other duties as assigned.
Minimum Requirements/Qualifications: -Bachelor’s degree from an accredited higher learning institution, preferably in a Quality or Engineering related field. -Experience in manufacturing environment. -Minimum of 5 years’ experience related to quality assurance, lean manufacturing, regulatory compliance, and Six Sigma manufacturing; previous direct leadership experience preferred. -Experience working in ISO, ISO internal auditor or ISO implementation experience required, must be familiar with either ISO9001, ISO17025 and/or ISO17034 -Holds Quality certifications in one or more of the following: ASQ/CQE, CMQ/OE, Six Sigma (Green or Black Belt), or TQM -Hands-on approach to troubleshoot and resolve quality related issues -Detail and Quality focused with strong organization, persuasion and negotiation skills -Ability to present information and respond to questions from various levels within the organization -Proficient in the use of MS Office -Thrives in a fast-paced, collaborative environment, efficiently works under pressures, within deadlines or other time essential constraints. -Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization. -Strong work ethic and an ability to excel within a rapidly changing and growing organization. -Some travel required.
This position has not been approved for Relocation Assistance.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Internal Number: 1364
About Cole-Parmer Instrument Co.
Cole-Parmer is a leading provider of specialty technical instruments, appliances, equipment and supplies to industrial, bioscience, academic and governmental customers around the world. Our proprietary product lines include fluid-handling systems and instruments, which are important components of scientific research.