Directs, oversees, develops and conducts all programs related to the training of all personnel. This position provides direction and guidance to supervisors and front-line staff establishing and emphasizing a culture of safety and customer service.
Essential Functions / Process Responsibilities include the following; other duties may be assigned as necessary:
Maintains an effective working relationship and communication with the General Manager, peers and subordinates.
Administers all new hire training, re-training and compliance training for employees.
Develops and administers new training in response to changes and modifications to equipment and policy.
Creates and conducts all Safety/Security training, including training-related to specific programs and supervisory/ employee responsibilities.
Diligence and precision in record keeping to ensure all training is scheduled, performed, and kept up-to-date.
Prepares and formulates written correspondence, training bulletins and notices.
Analyzes data and records to identify areas in need of improvement or areas that are excelling.
Preferred Education and Experience:
Bachelor’s degree with course work in Education/Business Administration/Management/Safety, or equivalent experience.
3 years’ managerial position directing duties and/or responsibilities of supervisory staff.
Expertise of the systems, policies, procedures, and regulations that apply to the transit system.
Hold or acquire all licenses and certificates necessary for training which should include, at a minimum, certification to train CPR, First Aid, and ability to provide Drug and Alcohol Awareness; experience administering driver training.
Extensive knowledge of driving and motor vehicle laws and regulations.
Understanding of regulations set forth by applicable DOT, FTA, Homeland Security, OSHA, EEOC, ADA, NLRA, FLSA and any other regulatory entity that may apply.
Detailed knowledge of the geographical layout of the transit area of operation.
Knowledge of communication equipment and the proper use thereof.
Ability to present facts and recommendations effectively in oral and written communication.
Ability to apply independent judgment and initiative in developing solutions.
Proficient in MS Word, Internet, Outlook, Excel; PowerPoint is a plus.
o Expertise & Technical Knowledge
o Trust & Credibility
o Decision Making
o Results Driven
o Customer & Community Service
o Build Talent
Developmental Experiences & Educational Training:
TSI Transit and Operating Training certificate
Driving System certification
First Aid & CPR
Homeland Security trainings through TSI for certification
About RATP Dev - Austin
Every day RATP Dev strives to innovate for smarter, more sustainable cities by designing, operating and maintaining networks for our passengers. RATP Dev is passionate and determined to create a high-quality service, across all modes of transit.