This position will report to the Manager II of Power Quality, Reliability, and Integrity and can be located at any Duke Energy Operations Complex in the Central Florida area.  The exact location will be determined at offer based on business needs. 

This position is responsible for providing power quality technical assistance and engineering support to high revenue customers and their assigned Large Account Management (LAM) Account Executives. Problem solving scope includes power quality and mechanical system issues, system optimization, and energy efficiency improvements, etc. Expertise should include engineering investigations, independent field survey work and analysis of various industrial facilities, commercial buildings, and technical support for the commercial and industrial sectors as required. This position must possess a detailed understanding of the Power Delivery Grid from distribution and transmission to metering technologies. Incumbents should be recognized leaders in their discipline, mechanical or electrical engineering. Incumbents will be expected to participate in continuous training to maintain advanced knowledge of complex electrical and mechanical systems and emerging technologies in the electric utility industry, and be capable of analysis, design and implementation of customer solutions. Incumbents should have an extensive knowledge of industrial processes, utility system operations, project management capabilities, and a passion for customer service.   

Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy. 

Responsibilities and duties include, but are not limited to:

• Learn and practice a “Safety First” attitude incorporating company safety rules and policies in all aspects of daily work.

• Must be customer focused and possess a comfort working with customers on a daily basis.

• Work independently and under general supervision performing tasks indicative of the job.

• Develop, design and source industrial and commercial power quality, mechanical, or process improvement solutions, which contribute to the success of enterprise customers.

• Possess understanding of emerging grid technologies and distribution automation.

• Provide day to day technical assistance and training to the account managers. Make joint calls with account executives to understand customer problems and identify technically sound solutions.

• Establish and maintain industry contacts to facilitate the implementation of engineered solutions (power quality and process improvement) that improve the profitability of enterprise customers.

• Identify and address competitive threats affecting customers and our company.  Develop technical solutions to competitive threats.

• Retain and grow company’s revenue streams and profitability by identifying technical solutions that increase customer satisfaction and customer profitability.

• Develop strong relationships with distribution engineering and operations and possess the skills necessary to create change in processes to better serve LAM customers’ needs.

• Support community activities and economic development efforts as necessary.

• Show leadership and discern trends in the industry.

• Understand financial terms, profit margins and Industry Technical trends.

• Represent the company in targeted industry and trade organizations to obtain intelligence on industry groups, customers, trade allies and competitors and to develop strategies to direct our retention efforts.

• Be available for and perform major and minor storm restoration duties including extended working hours, field work and/or specific storm assignments. 

Working Conditions

• Corporate office or plant environment