Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
We embody our values in everything that we do. We Serve with Passion, Think Forward, and Play as a Team. If you can relate, we want to hear from you!
Our GO Expansion & Transformation Operations Performance Management Office is seeking a Performance Advisor to provide specialized data collection, analysis, industry comparison, report development, and recommendations on a variety of performance and financial materials; and also to assist in the development of strategic and technical analysis to optimize and identify key performance indicators, measurements, and standards.
What will I be doing?
Provides support to the section by assisting with data gathering and analysis.
Researches impact of new or expanded services on infrastructure needs and availability.
Develops, assembles, and maintains data relating to operational/maintenance performance.
Develops and maintains data for monthly GO Rail & Bus on-time performance, kilometres operated, ridership summary and mean-distance between failures.
Analyzes operational, and / or project-related processes and procedures, and recommends streamlined solutions for identified inefficiencies.
Review and analysis of new and existing rail & bus routes and/or maintenance practices to provide a variety of management reports that track the performance.
Develops methodologies to track, monitor, analyse, provide management reports, and expedite all customer generated complaints/commendations and inquiries.
Recommends performance management measurements.
Researches the potential impact of planned new services and/or repair methods to ensure physical infrastructure, requirements have been identified. Ensures that these requirements are communicated to those responsible for implementation.
Assists in the collection and research of information pertaining to monitoring of budget items and, as required, recommends corrective action.
Assists with managing capital and portions of the operating budgets.
Analyses and projects the impact of proposed new services on rail & bus performance and on revenue/cost ratios.
Plans, organizes, and leads, or participates in, projects as assigned, including new technology testing, meetings, presentations, and liaison with other participants.
What skills & qualifications do I need?
College Diploma in Data Management or any combination of educational and experience deemed equivalent.
Knowledge and experiences in business intelligence application (e.g. PowerBI, Tableau, Qlik Sense) and data analytics is considered an asset
4 years of relevant experience
Strong proficiency with both Excel and PowerPoint Applications.
Demonstrated report writing and presentation abilities.
Strong quantitative and analytical skills, including process, workflow, and financial analysis.
Strong interpersonal, written, and oral communications skills.
Completion of industry-sponsored scheduling course would be considered an asset.
Accommodation will be provided throughout the hiring process, as required. Applicants must make their needs known in advance.
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.