Serves as Metro's liaison to the public, elected officials, educational institutions, and private entities; communicates information about new transportation projects; and keeps the community informed of construction schedule, impacts, mitigation programs, as well as Metro transit services, systems, initiatives, programs, and projects.
Plans and implements outreach program to inform the public about the East San Fernando Valley Light Rail Transit Project construction activities, impacts, and mitigations.
Plans, coordinates, negotiates, and facilitates community meetings, key stakeholder briefings, in-person outreach, special events to inform the community of construction activities related to the East San Fernando Valley Light Rail Transit Project and Metro initiatives and programs.
Represents Metro before public officials; private entities; professional, civic, and governmental groups; community and at special events.
Updates project webpage and digital assets and analyzes web metrics.
Provides photo and video documentation of construction activities, community meetings and public events.
Research incidents, complaints, and concerns; and interfaces with management at all levels of the organization to resolve issues.
Provides verbal or written responses to inquiries received on the East San Fernando Valley Light Rail Transit Project Improvement project information line and email.
Builds relationships with community groups, community-based orgs, annual events, etc.
Recommends strategies to promote Metro′s strategic goal and objectives.
Maintains records and prepares routine and special reports and correspondence.
Performs administrative duties, such as coordinating the hotline and project e-mails; coordinating meeting logistics; identifying meeting venues and pricing, resolving issues; setting up and confirming participation at meetings and events, project tours; responding to, or forwarding telephone calls; reviewing incoming mail and electronic communications; and setting up meetings on behalf of the project team, including notifying and confirming participants, locating and reserving sites, setting up room, and preparing and providing support materials, setting up purchase orders and processing vendor invoices.
Keeps up to date on current and proposed activities and programs, and applicable regulations by attending project coordination meetings, Board, council, or community meetings.
Understanding of entry level Community relations theories, principles, and practices. Experience using business software including the Microsoft Suite and Salesforce. Ability to speak, write and present in English and Spanish.
Bachelor's Degree in Communications, Journalism, English, Marketing or related field. 2 Years of planning, organizing, and implementing in-person and virtual community events. Ability to work weekends and evenings.
An industry leader for more than 20 Years, The Sierra Group provides community outreach, public engagement and advocacy services to public and private sector clients to get the work done that is most important to them. Now more than ever clients come to us to help them find more ways to listen, understand and engage their audience. We develop messaging, media and outreach solutions that produce awareness, understanding, discussion, partnerships, constituencies and coalitions as a basis for collaboration, participation and change. We work in the areas of parks and open space, transportation, water, power, energy, land use, public works and many other types of programs, services and initiatives. Our clients entrust us to engage the public, media, community leaders and stakeholders to communicate needed information, gather opinions and ideas and use that input to move forward.