Chapel Hill, North Carolina
East Lansing, Michigan
Posted: 23-Aug-24
Location: Loudon, Tennessee
Type: Full Time
Years of Experience:
Preferred Education:
This position which reports directly to the General Manager will direct, organize, and supervise the activities and staff of the Customer Service Department. In this position you will also manage strategic relationships with key accounts and work closely with engineering and TVA to stay abreast of opportunities to better serve the customers.
Duties include:
• Process requests for new and repair work (e.g. cut wires, non-working street lights, leaking water meters, etc.) and issue work orders and permits as required. Review completed request forms and adjust customer bills as necessary.
• Receive calls/requests from customers for new or transfer service. Complete tap or service requests; determine tap fees; commit information to computer programs and print service orders.
• Assign meters to be read; trouble shoot problems (e.g. leaking or misreading meters, etc.) and adjust bills when appropriate. Prepare monthly refund report. Process monthly Collection Agency activity including corrected deposit errors. Confirm customer E-Billing request.
• Process applications for electrical permits and transfer information to state inspectors. When approved, prepare work orders for the Electrical Department and process the State Issue Agent Recap Form.
• Build and manage strategic relationships with key accounts, understanding their unique needs and challenges. Act as a trusted advisor, providing comprehensive information and expert guidance on services, programs, and solutions. Stay informed on incentives available and abreast of industry trends and regulations, adapting strategies and recommendations accordingly.
• Serve as liaison between contractors and LUB personnel.
The ideal candidate for this position will possess a Bachelor’s degree and five years of customer service experience and management experience in a customer service environment, or equivalent experience will be considered. Must possess sufficient verbal and auditory skills to communicate with staff, customers, and contractors on the phone and in person. Must possess sufficient visual acuity to read printed materials and adequate mathematical ability necessary to make bill adjustment, calculations for energy survey, etc. Must be proficient with Local Government software and possess adequate computer skills (Microsoft Office). Exceptional interpersonal, communication and customer service skills are required. LUB desires an energetic and highly motivated individual with a passion for excellent performance.