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Rockline Industries Logo
Rockline Industries

Sheboygan, Wisconsin

Eugene Water & Electric Board

Eugene, Oregon

Ball State University

Muncie, Indiana

City of Meridian Logo
City of Meridian

Meridian, Idaho

PricewaterhouseCoopers Advisory Services LLC

New York, New York

San Francisco Municipal Transportation Agency | SFMTA

San Francisco, California

City of Corona

Corona, California

Iowa Department of Transportation

Cherokee, Iowa

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Colorado Springs Utilities

Colorado Springs, Colorado

Truckee Donner Public Utility District

Truckee, California

George Mason University

Fairfax, Virginia

Gevo Logo
Gevo

Houston, Texas

Columbus Consolidated Government

Columbus , Georgia

School of Intelligent Finance and Business, Xi’an Jiaotong-Liverpool University Logo
School of Intelligent Finance and Business, Xi’an Jiaotong-Liverpool University

Suzhou, China

San Francisco Municipal Transportation Agency | SFMTA

San Francisco, California

City of Turlock, California

Turlock, California

Gilbarco Veeder-Root Logo
Gilbarco Veeder-Root

Greensboro, North Carolina

Washington State Department of Enterprise Services Logo
Washington State Department of Enterprise Services

Olympia, Washington

City of Austin Logo
City of Austin

Austin, Texas

Colorado Springs Utilities Logo
Colorado Springs Utilities

Colorado Springs, Colorado

The Permanente Medical Group, Inc. (Kaiser Permanente Northern California)

Modesto & Oakland, California

Western Area Power Administration Logo
Western Area Power Administration

Lakewood, Colorado

Little Rock Water Reclamation Authority Logo
Little Rock Water Reclamation Authority

Little Rock, Arkansas

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Customer Quality Lead
RESPONSIBILITIES: Project manage Customer Quality Resolutions cases and associated tasks Design, implement, and execute customer communication strategy as it relates to Customer Care cases Assign tasks and establish timelines with responsible team members for each customer care project Design, implement, & execute weekly, monthly, quarterly metrics as requested Create customer facing Failure Analysis (FA), Root Cause Analysis (RCA, and 8D reports based on team feedback and findings Design, implement and execute executive approval process for customer facing reports Assist in the generation and completion of deviations, corrective actions, change controls, as well as real time corrections to documentation


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